The purpose of this "Policy" is to provide you with an understanding of how your "Personal Information" may be collected through your use of the "www.drclinica.com" website and its related "Services". Additionally, it outlines how your "Personal Information" is protected to ensure compliance with all applicable laws.
Furthermore, this "Policy" explains the rights and choices you have concerning the use of your "Personal Information" and provides instructions on how to access, manage, update, export, and delete this information. As a "User" of the Website, it is important that you carefully read and consider this "Policy".
It is important to note that this "Policy" does not apply to companies that we do not own or control, or to individuals that we do not employ or manage. Any "Personal Information" collected about you and processed following this "Privacy Policy" is subject to the laws of the United Arab Emirates.
This Policy is a legally binding agreement between all Users and CLINICA MARKETING L.L.C Trade Name No. 2955544 Issued by the Department of Economy & Tourism Government of Dubai and registered office address "Sobha ivory tower 2, 704, Business Bay, Dubai, United Arab Emirates ("DrClinica", "we", "us" or "our").
By accessing and using the Website and Services, you acknowledge that you have carefully read and fully understood this Policy, and you agree to be bound by its terms. If you do not agree with any provision of this Policy, you should immediately stop using the Website and Services. Your continued use of the Website and Services after any changes or revisions to this Policy constitutes your acceptance of such changes or revisions.
When you open the Website, our servers automatically record information sent by your browser such as
he information collected automatically is utilized solely to identify any potential abuse of the system and for generating statistical information concerning the usage and traffic of the Website and Services. It is important to note that this statistical information is not otherwise compiled in a manner that would enable the identification of any particular User of the system.
It is possible to access and utilize the Website and Services without disclosing any information that could be used to identify you as a specific and identifiable individual. However, if you intend to utilize certain features on the Website, you may be required to provide specific Personal Information. This Personal Information may include the following
When you create an account, make a purchase, publish content, or fill out online forms on the Website, any information you knowingly provide to us is received and stored by our system. Additionally, we may receive and collect Personal Information about you from other affiliated sources that you have registered with, including public databases, social media platforms, third-party data providers, and joint marketing partners. We may associate and use this information with other Personal Information we have collected from you. This information may include demographic information (such as age and gender), device information (such as IP addresses), location data (such as city and state), and online behavioral data (such as information about your use of social media websites, page view information, search results, and links). While you are not obligated to provide us with your Personal Information, if you choose not to do so, you may not be able to take advantage of some of the features on the Website. If you are unsure about what information is mandatory, please feel free to contact us.
If you provide information about someone else while using the Website or Services, you must ensure that you are authorized to disclose such information to DrClinica and that DrClinica is not required to take any additional steps to ensure compliance with any applicable laws. If someone else has provided Personal Information about you or if you have provided Personal Information about someone else and you would like it to be deleted, please contact DrClinica to arrange for its removal.
Your Personal Information is used concerning our Website and Services such uses may include
It is important to note that certain legislations may permit us to continue processing information until you exercise your right to object, without relying on your consent or any other legal basis listed below. However, we are always willing to explain the specific legal basis that applies to your personal information and whether providing such information is a statutory or contractual requirement or necessary to enter into a contract.
In case of services requiring payment, we will request only the necessary credit card, debit card, or other payment account information, which will be used solely for the processing of payments. We do not store or retain any payment data received for your transaction.
Any payment data provided is encrypted by way of a secure iFrame Tokenizer which converts your payment data into a string of randomly generated numbers called a ‘token’ which is utilized to obtain approval from your bank to transfer the necessary payment for any services. Tokenization is irreversible in the event of a data breach or other exposure.
Sensitive and private data exchange happens over an SSL-secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards to create as secure of an environment as possible for Users. Scans for malware are performed regularly for additional security and protection.
For services that require payment, we will only request necessary payment information such as credit card or debit card details, which will solely be used to process payments. We do not keep or store any payment information that is received for transaction purposes.
To protect your payment information, we use a secure iFrame Tokenizer to encrypt the payment data into a string of randomly generated numbers called a ‘token’. This token is utilized to get approval from your bank for transferring the payment required for any services. In the case of a data breach or exposure, tokenization is irreversible.
Sensitive and private data exchange occurs over an SSL-secured communication channel and is encrypted and protected with digital signatures. Our Website and Services comply with the PCI vulnerability standards to create a highly secure environment for Users. We conduct regular malware scans for additional security and protection.
At any time, you may choose to delete your account by accessing the settings page on our Website or by contacting us directly. Upon your deletion request, we will anonymize any Personal Information you have provided to us. This anonymized data will only be retained as necessary to fulfill our legal, financial, or auditing obligations, resolve disputes, or enforce our agreements. If permitted or required by law, we may retain this anonymized data for a longer period. We will not use this data for any other purpose beyond those stated above.
our Personal Information will be retained and utilized for as long as you continue to use our Website and Services. Additionally, we may retain and use it to fulfill any contractual obligations with you, comply with legal or auditing requirements, resolve disputes, and enforce our agreements. The retention period may be extended if required or permitted by law.
Any aggregated data derived from your Personal Information may be used after you update or delete it, but not in a manner that would personally identify you.
Upon expiration of the retention period, your Personal Information will be deleted, and therefore, you will not be able to exercise your right to access, erasure, rectification, or data portability.
We do not engage in the sharing, selling, trading, or renting of any Personal Information with unaffiliated third parties. However, depending on the services you request or as necessary to complete a transaction or provide a service, we may partner with other companies and share your information (with your consent) with our trusted third-party affiliates and subsidiaries that assist us in operating the Website and providing services to you.
We only share your Personal Information with third parties whose privacy policies align with ours, or who agree to adhere to our policies regarding Personal Information. These third parties are granted access only to the Personal Information necessary to perform their designated functions and are not authorized to use or disclose Personal Information for their purposes.
Any contracted third party or service provider is not authorized to use or disclose your information, except as necessary to perform services on our behalf or comply with legal requirements.
We will disclose any Personal Information we collect, use, or receive if required or permitted by law (including to our professional or legal advisors), such as complying with a court order, subpoena, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
If we undergo a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your user account and Personal Information may be among the assets transferred.
Data transfers may require the transfer and storage of your information in a country other than your own, depending on your location. If information is transferred to a country outside the United Arab Emirates or any other jurisdiction, country, or international organization governed by public international law, such as the UN, you are entitled to learn about the legal basis of such transfers and the security measures taken by us to protect your information. Relevant sections of this Policy provide more information about such transfers, or you can contact us using the information provided in the contact section. Whenever we transfer personal information, we take all reasonably necessary steps to ensure that the information is treated securely and in compliance with applicable data protection laws.
You may exercise certain rights regarding your Personal Information processed by us. In particular, you have the right to do the following
You have the right to exercise the above-mentioned rights concerning your Personal Information, but they are only applicable if your information is processed through automated means and the processing is based on your consent, a contract you are a part of or pre-contractual obligations. Please note that there may be circumstances where we cannot fulfill your request or instruction about these rights, such as when your Personal Information no longer exists, or there is an exception that applies, such as an ongoing legal dispute or service.
If your Personal Information is processed for the public interest, in the exercise of an official authority vested in us, or for our legitimate interests, you have the right to object to such processing by providing a reason related to your specific situation to justify the objection. However, if we process your Personal Information for direct marketing purposes, you can object to such processing at any time without having to provide any justification.
We do not intentionally collect Personal Information from individuals who are under 18 years old. If you are under 18 years old, please refrain from submitting any Personal Information through our Website and Services. If you believe that someone under 18 years old has provided us with their Personal Information through our Website and Services, please notify us immediately.
Privacy of Children: We advise parents and legal guardians to supervise and monitor their children's use of the internet and educate them to never share Personal Information through our Website and Services without their permission.
The Website and Services utilize "cookies" to enhance and personalize your online experience. A cookie is a small text file that a web page server places on your hard drive. Cookies cannot be used to execute programs or deliver viruses to your computer. They are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.
We may use cookies for statistical purposes, to collect, store, and track information necessary to operate the Website and Services. You can accept or decline cookies. Although most web browsers automatically accept cookies, you can usually modify your browser settings to decline them. If you decline cookies, you may not have access to all the features of the Website and Services.
Certain web browsers offer a Do Not Track feature, which indicates to websites that you do not want your online activities to be tracked. It's important to note that tracking is different from collecting information in connection with a website. Tracking refers to the collection of personally identifiable information from consumers who use or visit a website or online service as they move across various websites over time.
Our Website and Services do not track visitors over time and across third-party websites. However, some third-party sites may track your browsing activities when serving you content, enabling them to personalize their content for you.
We may share aggregated and non-identifying information about our customers, collected through the use of our Website and Services, to better understand how our customers use our website, create performance metrics, and customize our website to better suit our customers. We do not share personally identifiable information about individual customers with advertisers.
We may participate in affiliate marketing and display third-party online advertisements on our Website and Services. Our affiliates may have links on our Website, and third-party companies may help us tailor advertising that we believe may be of interest to our users, as well as collect and use other data about user activities on the Website. These companies may use cookies to track user behavior and deliver ads that are targeted to the user's interests.
If you click on an affiliate link or third-party advertisement, a third-party cookie may be placed on your browser to track any resulting sales for commission purposes. These third-party cookies automatically collect information about your visit to our Website, including your IP address, ISP, and browser. The collected information may be used to deliver advertising targeted to your interests and to better understand the usage and visitation patterns of our platform and Websites.
We take reasonable measures to secure the information you provide on our computer servers in a controlled and secure environment to prevent unauthorized access, use, or disclosure. We have implemented administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, use, modification, or disclosure. However, please be aware that no method of data transmission over the Internet or wireless network can be 100% secure, and we cannot guarantee the absolute security of your Personal Information.
Therefore, while we strive to protect your Personal Information, you acknowledge that:
The Website and Services may provide links to external resources that are not under our ownership or control. Please note that we do not have control over the privacy practices or policies of such resources or third parties. Therefore, we recommend that you exercise caution and review the privacy statements of every external resource that may collect Personal Information before interacting with them. It's important to note that we are not liable for the privacy policies or practices of any third-party websites.
If we become aware of any external activity compromising the security of the Website and Services, or if the Personal Information of our users has been disclosed to unrelated third parties, we will take appropriate measures. These may include investigating the incident, reporting it to the relevant authorities, and cooperating with law enforcement. In case of a data breach that poses a risk of harm to our users or is required by law, we will make reasonable efforts to notify the affected individuals. We will notify you via email.
We may update this Policy or its terms related to the Website and Services at any time at our discretion. If we make significant changes to how we process your information, we will notify you via email and ask for your consent to such changes as required by law. We will also update the date on this page and may provide notice through other means such as the contact information you have provided. The updated Policy will be effective immediately upon posting unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to the changes. However, we will not use your Personal Information in a way materially different from what was stated at the time it was collected without your consent.
By accessing and using the Website and Services, you confirm that you have read and understood this Policy and agree to all its terms and conditions. Your continued use of the Website and Services constitutes your acceptance of this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
If you have any questions or concerns about this Policy, or if you would like to exercise any of your rights related to your Personal Information, please feel free to contact us at hello@drclinica.com. We will make reasonable efforts to address your inquiry in a timely and professional manner. This Policy was last updated on April 16, 2023.